Course curriculum

  1. 1

    • A Message from the Instructor

    • How to use this course

    • Before we begin...
  2. 2

    • Customer Strategies Lesson Plan
  3. 3

    • Customer Strategies Workbook
  4. 4

    • Customer Strategies Handouts
  5. 5

    • Customer Strategy
  6. 6

    • Customer Assignment

    • Customer Strategies - part 2
  7. 7

    • customer_analysis

    • How customer understanding will improve sales

    • Developing a customer scorecard

    • Customer Satisfaction
  8. 8

    • More resources for you

    • Before you go...